Medlive is based in Cape Town and supplies customers in South Africa, Zimbabwe and other African countries. Because freight, documentation and import requirements differ by country and by order, cross-border orders are handled by quotation. Here is how it works.
1. Choose your country
Select your delivery country at the top of any page. Customers in South Africa see verified prices in rand (ZAR) where they are available. For other countries, products show “Price on request (USD)” – we do not publish automatically converted prices, because the final price depends on freight, documentation and your order.
2. Send your list
Add products to your RFQ basket and send one request, or upload a spreadsheet of items and quantities on the Bulk Orders page. Include your delivery town, any purchase order reference and the date you need the goods.
3. Receive a written quotation
Medlive confirms product availability, pricing and shipping for your destination and sends a formal quotation. Check the quotation’s validity date, the freight and delivery terms, and whether any documents are needed for import into your country – your local importer, clearing agent or health authority can confirm what applies to your products.
4. Accept and pay by EFT
When you accept the quotation, Medlive confirms availability and the final payable total. Payment is by EFT, and only once the total, including shipping, has been confirmed in writing. An unconfirmed shipping amount is never treated as free shipping.
5. Track your order
If you have a Medlive account, your quotations, orders and – when issued – invoices and tracking details appear under My Account.
Need help?
For larger or recurring cross-border requirements, contact the sales team on +27 74 558 8800 (phone and WhatsApp) or sales@medlive.co.za, or tenders@medlive.co.za for tenders and large orders.
