Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how Medlive Medical Supplies collects, uses, stores, protects and shares your personal information when you use our website, create an account, make a purchase, request a quotation, submit a tender or communicate with us. We are committed to protecting your privacy and handling your information responsibly in accordance with South African law, including the Protection of Personal Information Act (POPIA).
Your Information, Our Responsibility
1. Introduction
We handle personal information in line with the Protection of Personal Information Act (POPIA).
2. Information We Collect
Name, contact details, delivery addresses, organisation details, order, quotation and tender records.
3. How We Use It
To process orders and quotations, manage accounts and tenders, and meet legal obligations.
4. Legal Basis
Contract, consent, legitimate interests and legal obligation.
5. Sharing
We do not sell personal information. We share it with couriers and service providers only as needed.
6. International Transfers
Where data is processed outside South Africa we use providers with adequate safeguards.
7. Data Security
Technical and organisational measures protect your information and uploaded documents.
8. Cookies
Essential cookies run the store; optional cookies are used with your consent.
9. Retention
We keep information only as long as needed for the purpose or as the law requires.
10. Your Rights
Access, correction, deletion where applicable, objection, and complaint to the Information Regulator.
11. Children’s Privacy
The website is not directed at children under 18.
12. Access to Information (PAIA)
Our PAIA manual explains how to request records we hold and the fees that apply. Request it from sales@medlive.co.za.
13. Contact
Privacy enquiries: sales@medlive.co.za, subject “Privacy”.