Returns & Refunds
A fair and transparent process
We aim to make returns and refunds as simple and straightforward as possible, while complying with South African consumer law and applicable regulations. If you are not completely satisfied with your purchase, our team will assist you to resolve the issue quickly and professionally.
Compliant withSouth African Consumer Law
Fair and Transparent Process
Products in Original Condition(where applicable)
Dedicated Customer Support
Our Returns Policy
We accept returns for eligible products within the specified time frame, provided they are unused, in original packaging and in a resaleable condition.
Our returns and refunds process complies with South African consumer law and applicable regulations.
View Full Returns & Refunds PolicyEligibility
- Items must be unused and in original packaging
- All accessories, manuals and documentation included
- Returned within the specified time frame
- Valid proof of purchase (order number or invoice)
- Product must be in a resaleable condition (where applicable)
Non-Returnable Items
The following items may not be returned, except where required by applicable consumer law:
- Opened or used consumables (e.g. PPE, gloves, masks, syringes)
- Products without original packaging or missing parts
- Special order or customised products
- Software, digital products or licences
- Items not in a resaleable condition
- Any other items specified in our full policy
Important
- Your statutory rights under South African consumer law are not affected.
- For business, wholesale and institutional purchases, returns may be subject to agreed commercial terms and conditions.
- Return shipping costs may apply depending on the reason for the return.
- Refunds are made to the original payment method, subject to bank processing times.
How to Return a Product
- 1Submit a Return RequestLog in to your account and submit a return request, or contact our support team.
- 2Receive InstructionsWe will review your request and provide return instructions, including the return address or collection arrangements (where applicable).
- 3Send the Product BackPackage the item securely with all accessories and send it to the provided address.
- 4InspectionOnce we receive the item, we will inspect it to confirm its condition and eligibility for a refund or exchange.
- 5Refund or ExchangeIf approved, we will refund your original payment method or arrange an exchange (where available).
Refund Timeline
Once approved, refunds are processed within the specified number of business days.
Processing TimePlease allow the stated number of business days for us to process your refund.
Bank ProcessingIt may take additional time for the funds to reflect in your account, depending on your bank.